Shipping Policy

Order Processing Time

Orders placed by 12:00 AM will be processed and shipped on the next business day. Please note that we do not process or ship orders on weekends or holidays.

Estimated Delivery Time

Once your order is shipped, the estimated delivery time varies depending on your location and the shipping method chosen at checkout. Please allow additional time for delivery during peak seasons or unforeseen circumstances such as natural disasters or pandemics.

Pre-ordered or Back-ordered Items

If your order contains pre-ordered or back-ordered items, we will ship any available items immediately and the remaining items as soon as they become available. You will receive separate notifications for each shipment.

Tracking Your Order

Upon shipment, you will receive a confirmation email containing a tracking number and instructions on how to track your package. Please allow some time for the tracking information to become available after shipment.

Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is accurate. If you realize that you have provided an incorrect shipping address, please contact us immediately at info@sweethottie.shop. We will do our best to update the address if the order has not yet been shipped.

Lost/Stolen Packages

Sweet Hottie is not responsible for lost or stolen packages after delivery. If your tracking information confirms delivery but you have not received your package, please contact the shipping carrier directly to file a claim. If you need assistance with this process, please reach out to our customer support team at info@sweethottie.shop.

Return/Refund Policy

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 14 days of delivery. We require clear pictures of the issue for assessment. We will either provide a full refund or send a replacement for any mistakes on our part.

Returns

Returns are accepted within 14 days of delivery. To initiate a return, please contact us at info@sweethottie.shop. The product must be in new, original condition, unwashed, unworn, with all original tags, packaging, and hygiene liners intact. Refunds will be issued to the original payment method.

Underwear and Intimate Items

Please note that underwear and intimate items are not returnable or exchangeable for hygiene reasons.

Non-Returnable/Exchangeable Items

Products marked as "on sale" are considered final sale items and cannot be returned, exchanged, or refunded. Additionally, accessories such as eyelashes, makeup, masks, headbands, stockings, tattoos, and reflective clothing are non-returnable due to hygiene reasons.

Return Process

To request a return, please email us at info@sweethottie.shop. Once your return request is accepted, you will receive instructions on how to return the item. Please ensure that the product is securely packaged for return shipping.

Refund Process

Upon receipt and inspection of the returned item, we will process your refund within 1-2 weeks to the original payment method. Please note that shipping fees are non-refundable. For international customers, original shipping fees will be deducted from the refund amount.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier. We recommend purchasing shipping insurance for added protection.

Disagreements

Failure to adhere to our return/refund policy may result in the inability to process new orders.

For any further inquiries or assistance, please contact us at info@sweethottie.shop.